REFUND & CANCELLATION POLICY

Automoto Firmware

Formed : [28/ 01/ 2024]

1. Company Information

This Refund Policy applies to services provided by:

PTUNING LTD
 Alexandria, EG
Website: https://automoto-Firmware.com

References to “Automoto”, “we”, “us”, or “our” refer to PTUNING LTD.

2. Nature of Services

Automoto provides digital, remote automotive software services to professional automotive workshops and technicians.

Services include:

• ECU software repair and restoration

• File analysis and modification

• Remote technical assistance

• Dyno Engine calculations (estimation only)

• Credit-based digital services

No physical goods or on-site services are provided.

3. Digital Credits (Important)

• All services are accessed using prepaid digital credits

• Credits:

  • Represent digital service units

  • Have no cash value

  • Are not a stored monetary balance

  • Are non-transferable

  • Are non-refundable once used ( We refund to dashboard balance if our solution has issue )

Credits are deducted when a service or file processing begins, not when it is completed.

4. Refund Eligibility

Due to the digital and custom nature of our services, refunds are limited.

A refund may be considered ONLY if:

• A technical failure occurred directly caused by Automoto

• The service could not be delivered at all

• No meaningful processing or work was started on the file

In such cases:

• A refund may be issued as:

  • Credit reversal or

  • Credit compensation

• Cash refunds are not guaranteed

5. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Credits already used or partially used

• File processing already started

• Incorrect vehicle or ECU information provided by the customer

• Pre-existing mechanical or electrical faults

• Customer dissatisfaction with:

  • Performance expectations

  • Dyno estimation results

  • Vehicle behaviour after tuning

• Incompatibility due to customer hardware, tools, or procedures

• Violation of Terms & Conditions

• Account suspension or termination due to misuse or fraud

6. Dyno Engine Disclaimer (Refund-Related)

The Dyno Engine is a calculation and estimation tool, not a physical dynamometer.

• Results are indicative only

• Variations from real-world dyno results are normal

• Dyno calculations are not grounds for refunds

7. Cancellations

• Once a service has started, it cannot be cancelled

• If a request is cancelled before processing begins, Automoto may, at its discretion:

  • Return credits to the account

8. Chargebacks & Payment Disputes

• Payments are processed via PayPal and other payment providers

• By completing payment, the customer acknowledges:

  • Immediate access to digital services

  • Processing may begin instantly

⚠️ Unjustified chargebacks or disputes may result in:

• Account suspension or termination

• Loss of remaining credits

• Refusal of future services

Automoto reserves the right to submit service logs, timestamps, and file records to payment providers in dispute cases.

9. Cash-Back / Credit-Back Programs

• Cash-back or credit-back offers are:

  • Promotional only

  • Issued as platform credits

  • Not withdrawable

  • Not refundable

• Such programs may be changed or removed at any time

10. How to Request a Refund Review

If you believe you are eligible for a refund review:

1. Log in to your Automoto account

2. Contact support through the portal

3. Provide:

   • Service ID or file reference

   • Clear explanation of the issue

Refund reviews are handled case by case.

11. Policy Updates

Automoto reserves the right to update this Refund Policy at any time.

Continued use of the portal constitutes acceptance of the latest version.

12. Governing Law

This Refund Policy is governed by the laws of EG.
Any disputes are subject to the jurisdiction of EG courts.